1. Your Brand Is About Feelings, Emotions, and PeopleWithout People, You Have No BrandMost businesses think it’s about selling a product or service. Reality check: It’s about selling an emotion. Why should someone buy from you instead of your competitors? It’s not because you’re cheaper. People buy from brands that make them feel something—whether it’s the adrenaline rush of acceleration, the pride of owning a sleek machine, or the nostalgia of a classic ride.
I’ve seen brands transform just by focusing on the emotional connection. Porsche is a perfect example. The sight of that signature silhouette or the growl of its engine sparks excitement before you even touch the steering wheel. Statistics back this up: Emotionally connected customers are 52% more valuable than satisfied customers (Harvard Business Review). If your marketing doesn’t evoke an emotion, you’re leaving money on the table.
Define Your Brand’s PersonalityIf your brand were a person, what three words would describe its personality? Are you bold, reliable, and innovative? Or classic, approachable, and timeless? Lock those adjectives in and let them guide everything—from visuals to tone of voice.
Make It Visual: Logos, Colors, and DesignYour visual identity should be as unmistakable as the grille of a Rolls-Royce or the headlights of a Tesla. Choose colors that trigger the right emotions: red for excitement, black for luxury, blue for trust. Consistent branding across platforms can increase revenue by up to 23% (Lucidpress).
Quick Tips:- Use a primary color that aligns with your core emotion.
- Choose fonts that match your brand’s personality—clean and modern or bold and authoritative.
- Stay visually consistent across your website, social media, and marketing materials.
Your Story Is Your SuperpowerPeople don’t just buy cars—they buy experiences, status, and stories. Whether it’s the thrill of hitting 60 mph in three seconds or the freedom of the open road, your brand’s story should tap into those desires. Tell people why your brand exists and what drives your passion.
Real-world example: Tesla doesn’t just sell electric cars. They sell the future. Their story of sustainability, innovation, and breaking the status quo is woven into every ad, website page, and product launch. It’s why people feel proud to drive one.
We are emotionally connected to an experience. Today, we rely on experiences as well as the experiences of others to guide us. Consider how platforms like TrustPilot, Google Reviews, and Yelp influence buying decisions. Today, people rely on real experiences and the opinions of others to determine whether a brand is worth their time and money. Branding today is not what it historically has been. It is not people connecting with people and leaving an impression.
I can quickly sense when something is off in a business, whether it’s the way employees interact, the feel of a website, or even the condition of a restroom. Every detail matters and reflects the brand’s overall quality. From the people to the websites, and even the bathroom. You must personally do your best, own your life, and provide the best to your teams so that they can take care of your customers. If one link falls flat, you will see the results in loss of sales, poor ratings, and an overall dissatisfaction for your brand.